International Orders

For international shipping we use Registered Australia Post and DHL international shipping. We require a signature upon receipt of delivery.
Order Tracking

An order tracking number along with shipping details will be emailed to the address you have provided once your goods have left Swensk. You will be provided with details on how you can track your shipment via email.

Signing for deliveries

We advise that you use a secure delivery address. Swensk is unable to take responsibility for stolen parcels.

Postage and handling charges

International Postage is determined by destination country and weight of goods: (> 1) 500 g 2) 500 g to 3kg and 3) 3kg to 10kg). Amount will be determined by your address and items at checkout.

Customs and Duties

International customers may incur customs duties or import tax charged when your order reaches its destination country. These additional charges are the responsibility of the customer placing the order.

Returns and Exchanges

Returns

Swensk is happy to offer you an exchange or refund on full price items if what you have purchased is not suitable within 7 days of receiving your order, with the exception of sale goods. You must email [email protected] before returning item.

Goods must be unused condition with all tags still attached.

All returns must be sent to:
Swensk Returns
Shop 1/ 230 Little Collins St Melbourne, Vic. Australia 3000

No Return on discounted promotions

Sale goods are those which have had the original price discounted or sold as part of a discounted promotion. Any order placed on a sale product is final. We are unable to offer a refund or exchange on discounted goods unless there is a manufacturing fault found.

Exchanges

Subject to availability we will happily exchange your items that have been returned to Swensk within 7 days of being received by you. Any return shipping costs are the responsibility of the customer. Exchange request must be emailed to [email protected] If the goods requested are unavailable you will be issued with a store credit or a refund. If you wish to make an exchange, you must request a refund and place a new order.

Exchanges/Refunds on faulty goods

If there has been an issue with an item you have received and you feel that the item may be faulty please email [email protected] within 3 days of receiving your order. Swensk will assess all returned items on receipt and any items deemed to be subject to fair wear and tear will not be accepted as being faulty.
Any item deemed to be faulty will be replaced by Swensk. If a replacement is unavailable a refund will be issued for the value of the item at time of placing your order including any shipping cost incurred. Please provide the receipt for shipping costs with the returned faulty goods. Depending on form of initial payment refunds may take up to 10 business days to process.

Charges for return of faulty goods

Unless the item returned is deemed faulty all shipping costs are the responsibility of the customer.

Returns Packaging

All items returned to Swensk must be returned unworn and with all tags attached and in the original packaging. If your order is received without tags attached or the packaging has become damaged please notify Swensk via email [email protected] on same day as receiving your goods.

Colours

Unfortunately we cannot guarantee that the colours appearing on swensk.com reflect the colours in reality. Variations can depend on your computer or phone screen and the computer settings.If you have any queries, please write to us at: [email protected]