Domestic Orders

In Australia you have 3 options depending on your geographical location. Pick-up in store, On the day delivery and Registered Post.

Click and Collect ($0)

Click and collect is available from our Melbourne store: Shop 1, 230 Little Collins street, Melbourne Victoria.Please note payment must be made prior to collection via phone or the web shop. Once you have placed an order, you will receive a confirmation email when your goods are ready for collection. You will be requested to reply via email or text to confirm a day and approximate time for collection.We are now able to accept exchanges or returns at the click and collect desk. If an exchange or return is required this will be confirmed with Swensk via phone or email as per our usual return policy.

On the day delivery ($9)

Please note that if you require same day delivery (weekdays only), we can usually arrange a bike courier to your home or work place if booked by 12pm. For this service, it is the usual flat fee of $9. Please call us (03) 9663 4376 before placing your order so we can ensure our couriers can deliver to you before 5pm.

Melbourne Postcodes: 3000, 3002-4, 3006, 3008, 3031, 3051-54, 3141 and 3207.

Registered Post (Flat rate $10)

Within Australia, we ship with Australia Post using Registered Post. Shipping within Australia is a flat fee of $10.

During the current Stage 4 Restrictions in Melbourne, orders will be processed and shipped within 2 days . Metro areas usually deliver the following business day but please allow 3 business days for your goods to be delivered. For regional areas allow 3-7 business days. Express Post parcels require a signature.

Please note, orders placed on Australian (State of Victoria) public holidays, and over weekends, will be sent on the following business day.

Tracking information will be emailed to you once your goods have been sent.

 

Returns and Exchanges

Returns

Shipping charges on returned merchandise are at the customer’s expense. Swensk will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within 10 days of the return of the product, to the original purchaser. Shipping fees will not be refunded, except in the event the product is faulty.

If you have received an item that you believe to be faulty, please email us before returning said item. Swensk will assess the item upon receiving it, and if deemed to be faulty, we will offer you a replacement if possible or issue a refund via original payment method, including shipping. Please allow 10 business days for your refund to be processed.

Please note, we do not offer refunds or exchanges on sale items unless the item is faulty. Should you find the item you purchased is faulty, please contact us and we will provide an exchange or refund when the item is returned within a 14 days with proof of purchase. All items are checked for faults or damage before being dispatched.

Refunds are available for online purchases only.

RETURNS PROCESS:

Step 1.
Email [email protected] within 7 days of receiving your order. Please let us know if you wish to exchange or refund your item(s).

Step 2.
Once we have confirmed via email that you are able to exchange or refund, please send item(s) in unused condition, with all tags still attached, back to :

SWENSK. ATT: Returns
Shop 1/ 230 Little Collins St. Ch2 Building. Melbourne, VIC. Australia 300

Colours

Unfortunately we cannot guarantee that the colours appearing on swensk.com reflect the colours in reality. Variations can depend on your computer or phone screen and the computer settings.If you have any queries, please write to us at: [email protected]