We are here to help. If you have any questions regarding a product or concerns regarding your online order, please contact us. We are available for calls and enquiries during opening hours.
Please note that if you require same day delivery (weekdays only), we can usually arrange a bike courier to your home or work place if booked by 12pm. For this service, it is the usual flat fee of $15. Please call us (03) 9663 4376 before placing your order so we can ensure our couriers can deliver to you before 5pm.
Melbourne Postcodes: 3000, 3002-4, 3006, 3008, 3031, 3051-54, 3141 and 3207.
Shipping charges on returned merchandise are at the customer’s expense. Swensk will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within 10 days of the return of the product, to the original purchaser. Shipping fees will not be refunded, except in the event the product is faulty.
If you have received an item that you believe to be faulty, please email us before returning said item. Swensk will assess the item upon receiving it, and if deemed to be faulty, we will offer you a replacement if possible or issue a refund via original payment method, including shipping. Please allow 10 business days for your refund to be processed.
Please note, we do not offer refunds or exchanges on sale items unless the item is faulty. Should you find the item you purchased is faulty, please contact us and we will provide an exchange or refund when the item is returned within a 14 days with proof of purchase. All items are checked for faults or damage before being dispatched.
Refunds are available for online purchases only.
Email cs@swensk.com within 14 days of receiving your order. Please let us know if you wish to exchange or refund your item(s).
Once we have confirmed via email that you are able to exchange or refund, please send item(s) in unused condition, with all tags still attached, back to :
Swensk. Att: Returns
Shop 1/ 230 Little Collins St. Ch2 Building. Melbourne, VIC. Australia 3000
Swensk is happy to offer you a refund on full-price items if what you have purchased is not suitable within 7 days of receiving your order.
Customers outside of Australia are responsible for covering the cost of return shipments and coordinating the return with their local post. Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages and obtain a tracking number.
Goods must be in unused condition with all tags still attached.
Returns shipped with other carriers may result in delays, and incur customs and brokerage fees that may be deducted from your refund at our discretion.
We strongly suggest that you ship the package with your local postal service for a more effective experience.
Please use a shipping method that provides you with both a tracking number and insurance. Note that we are not responsible for lost or delayed packages.
Once the returned merchandise has been quality checked and approved, we will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the return items, subject to its compliance with our Return Policy. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees and duties will not be refunded.
Email cs@swensk.com within 14 days of receiving your order. Please let us know if you wish to exchange or refund your item(s).
Once we have confirmed via email that you are able to exchange or refund, please send item(s) in unused condition, with all tags still attached, back to :
Swensk. Att: Returns
Shop 1/ 230 Little Collins St. Ch2 Building. Melbourne, VIC. Australia 3000
No returns on discounted promotions.
Sale goods are those which have had the original price discounted or sold as part of a discounted promotion. Any order placed on a sale product is final. We are unable to offer a refund or exchange on discounted goods unless there is a manufacturing fault found. If there is a fault that has not been communicated before the purchase, please read the information under the headline – “Faulty Goods”.
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