Step 1: Adding items to your basket
Browse through the website and click on a product image for more detailed information and ordering. On most items, you have a size and/or colour options . We cannot guarantee that colors in the website are fully equivalent to the items' actual colors. This depends partly on the color settings of your computer and monitor. Select the size and colour you would like to order and click on the "BUY/ADD TO CART " button.
A new page will now open and you will be moved to Swensk, Australias Secure Paypal* Payments Account . Here you can change your order by removing or adding items . Remember to control your cart when you do a change or a check out.
Step 2: Your basket
* You can view the items in you basket at any time by clicking the "basket" button at the top of the page (above the Swensk tab).
* Check the items in your basket. To amend the quantity just change the number in the "Qty" box and select the "update" button. The basket will update your order.
* To delete an item from your basket check the "Delete" box for the item you wish to remove and press the "update" button.
* Once you are happy with the items in your basket please press the "Proceed to checkout" button.
Step 3: Checkout - Payment & Delivery Details (Secure Area)
A window will be displayed in a secure area. You will notice the lock in the bottom right hand corner or top left of your browser . The security ensures your order & payment details are encrypted over the internet and remain secure. Our checkout will prompt you to enter your delivery and payment details. You can also cancel order. Once you have completed all the fields marked with an asterisk(*), please select the "submit" button. Please make sure your email address and phone number are correct.
Step 4: Order Confirmation
It is important to confirm your order and payment details. Please check your order and payment details carefully. When you are satisfied with the information please select the "confirm" button. We will receive your order and we will send you an email with your order details attached. If there are any problems with your order please contact us on +61 3 9663 4376 or email us at customerservice[at]swensk.com
Step 5: Shipments
Our shipments are free of charge however, you will need to register a postage address where you personnaly can sign the item. Goods will be delivered in approximately 5-7 working days (outside Australia longer time will be needed. On occasion, some shipments may take up to 3 weeks to arrive, depending on the amount of time it may take for an item to clear customs). If you (the recipient) cannot sign for delivery at home/apartment block or place of work as this delivery method can be traced. Signature is required on delivery. Tracking is generally available at least two (2) days after shipment. All parcels are insured for loss. You can not use registered post if you are using a PO Box address.
International shipments may incur local taxes for you. Please be aware that we write the value of the goods on the parcel and your country may have a local customs tax on imports.
PayPal allows people to send and receive money without sharing financial information. With 4 million active accounts in Australia, consumers have the flexibility to pay online or with any connected mobile device using their account balances, bank accounts or credit cards. Consumers can purchase goods with PayPal in 190 markets and 24 currencies around the world, PayPal enables global ecommerce. With over 40,000 merchant partners in Australia, PayPal is an option for Australian businesses to transact online, from sole proprietors to established large merchants. PayPal is an eBay Inc company.
The PayPal online payment service is provided to Australian customers by PayPal Australia Pty. Limited ABN 93 111 195 389 ("PayPal") which holds Australian financial services licence number 304962. Before deciding to sign-up or use the PayPal service you should consider the Product Disclosure Statement, available at www.paypal.com.au. This media release is provided for information purposes only and is not intended as financial product advice. To sign up to our RSS feed to receive regular PayPal news please visit www.paypal-media.com/au